Suporte Social e Estresse no Trabalho: uma Análise com Métodos Mistos

Abstract

Occupational stress and coping strategies have increasingly become the focus of research for their applied feature. The aim of this study was to investigate how social support has helped people deal with stressful situations in the workplace. In order to reach this aim an exploratory mixed method embedded research design was conducted. Study 1, quantitative, described the level of satisfaction with social support and perceived organizational support by employing a scale that summarized factors of the perceived organizational support. Study 2, a qualitative one, sought to describe the stressors in the workplace environment, to whom the workers resorted to, and the kind of perceived social support. The group interview script was based on the dimensions proposed by Folkman e Lazarus (1985) model. Fifty-one volunteer workers participated in the study. Results showed a lack of social support in the workplace: incivility of colleagues and managers, psychological contract breach and conflict of values. Investments in personal development that stimulate urbanity in organizations and a listening space for employees are suggested actions that can benefit affective dimensions of work. (English) [ABSTRACT FROM AUTHOR]