Validity and Reliability Analysis of the Baldrige Excellence Framework Scale in the Electrical & Electronics Manufacturing Companies in Malaysia

Abstract

This paper aims to examine the validity and reliability of the Baldrige Excellence Framework scale in the Electrical and Electronics (E&E) manufacturing companies in Malaysia. This study is using a survey questionnaire for collecting data. The survey instrument was designed according to the Baldrige Excellence Framework criteria. Stratified random sampling from four sub-sectors of E&E manufacturing companies has employed and follow by simple random sampling with estimated 325 sample size. The analysis of this scale validation was carried out by using PLS-SEM 3.2 to assess the validity and reliability of the survey questionnaire. The outcomes in this research further affirmed that the instrument used was met the acceptable range of validity and reliability. The sample framework and sample size are the E&E manufacturing industry which indicates that the result cannot be generalized to another industry due to potential differences. This study shall guide future business excellence research in the manufacturing setting by using the validated measures in the findings. It also offers the manufacturing managers measures to identify the level of their organization’s business excellence in the E&E manufacturing companies. Hence, improvement programs can be designed to further improve their business results. This research probably the early study to examine the Baldrige Excellence Framework 2019-2020 deployment in manufacturing companies of Malaysia E&E. The study findings concluded that all instruments are valid and reliable, also suited to the context of Malaysia.