Usability Brief for Shopping Mall Asset Enhancement Initiative (AEI) Project in Klang Valley, Malaysia

Abstract

The purpose of this paper is to review the two attributes, usability and architectural, in order to develop a usability brief for shopping mall asset enhancement initiative (AEI) project. An exploratory sequential mixed method approach is undertaken, with the initial phase, a qualitative study using secondary data and focus group with the facility management team. The output from the qualitative phase is used to prepare a survey of 89 items. A pilot study of 15 participants is carried out to validate reliability of the items using SPSS. The questionnaire items are found to be reliable; hence, the survey can be used as a tool to gauge a larger sample. This paper presents an overview of a doctoral research by the main author and it provides the initial concepts for the undertaking of the research study.