Building resilience through digital transformation: a systematic literature review and comprehensive framework for large enterprises

Abstract

Large enterprises face significant challenges in building organisational resilience (OR) through digital transformation (DT), with 70% of DT initiatives failing to achieve their intended outcomes. This study conducted a systematic literature review following PRISMA guidelines, analysing 49 peer-reviewed articles (2020–2024) from the Scopus database. The review uniquely combined three theoretical lenses – the digital maturity model, Industry 4.0 framework, and dynamic capabilities theory – to understand the DT-OR relationship in large enterprises. The findings reveal three critical pathways through which DT enhances OR: operational flexibility (40–50% improvement), data-driven decision-making (30–35%), and stakeholder engagement (25–30%). Counter to traditional assumptions, knowledge management systems amplify DT’s impact on OR by 1.5–2 times, suggesting organisational learning capabilities are more crucial than technological sophistication. The proposed framework introduces continuous feedback loops and evaluation mechanisms, offering a structured yet flexible approach for navigating DT complexities in large enterprises.