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E-Service Quality at the First Movers on Sustainable Banking in Indonesia

  • Cintyawati C
  • Rani A
  • Dewi A
Proceedings of the 4th Social and Humanities Research Symposium (SoRes 2021) (2022) 658
DOI: 10.2991/assehr.k.220407.080
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Abstract

… m-banking services, and the ability to develop m-banking apps. This result supported by the existence of gap among the quality of mobile banking services with customers’ expectation. …

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APA

Cintyawati, C., Rani, A. M., & Dewi, A. N. (2022). E-Service Quality at the First Movers on Sustainable Banking in Indonesia. In Proceedings of the 4th Social and Humanities Research Symposium (SoRes 2021) (Vol. 658). Atlantis Press. https://doi.org/10.2991/assehr.k.220407.080

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