Electronic commerce: Overview of risk disturbing

Abstract

Electronic commerce is advancing quickly, which makes online transaction management very complex. The fact that e-commerce is a complicated network of linked transactions generates many risks. In this article, we identify, analyze, and discuss the key risks facing e-commerce based on an analysis of 80 papers. This evaluation allowed us to identify four primary risks: environmental risks, operational risks, perceived risks, and, finally, reverse logistics risks. The environmental risks are related to all extremely damaging actions, such as excessive fuel usage, CO2 emissions, and more packaging. Perceived risks are directly tied to the customer and can confuse the purchasing decision. Operational risk arises from the flow of e-commerce logistics. And finally, the risk of reverse logistics when a customer returns a defective product. For this reason, security measures need to optimize these risks, maintain service performance, satisfy customers and respect the sustainability of the environment.