Technology Adoption and Usage Behaviors in Field Incident Management System Utilization

Abstract

This study utilized the Unified Theory of Acceptance and Use of Technology (UTAUT) model to analyze the adoption and utilization of field incident management system (IMS) in a manufacturing organization. The study specifically focused on the role of behavior as a key factor in the adoption and utilization of incident management system. Data was collected through a survey of employees who had utilized the IMS system and the UTAUT model was used to analyze the data. The results indicated that behavior in the system significantly influenced the adoption and utilization of IMS. The study also found that the UTAUT model provided a useful framework for understanding the adoption and utilization of IMS, particularly the importance of performance expectancy, effort expectancy, social influence, and facilitating conditions. The study provides valuable insights for organizations looking to implement IMS and improve their incident management processes. It highlights the importance of building behavior in the system through appropriate user experience and user training. The findings of this study have important implications for manufacturing organizations seeking to enhance their incident management procedures through the adoption and utilization of IMS.