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The influence of service quality, product quality, and lifestyle on repurchase intention mediated by customer satisfaction at Starbucks in Surabaya

  • Dwiyanty D
  • Ronny
CRC Press, (2021), 18-20
DOI: 10.1201/9781003196013-5
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Abstract

… consumers who visit Starbucks for buying coffee or for just hanging out. Starbucks visitors are … In this study, service quality indicates a measure of the service level provided by Starbucks …

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Dwiyanty, D. A., & Ronny. (2021). The influence of service quality, product quality, and lifestyle on repurchase intention mediated by customer satisfaction at Starbucks in Surabaya. In Contemporary Research on Business and Management (pp. 18–20). CRC Press. https://doi.org/10.1201/9781003196013-5

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