Fulfilling external stakeholders’ demands—enhancement workplace safety using fuzzy mcdm

Abstract

Sustainable development and project stakeholder management indicate a business practice where an organization strives to fulfil the demands of the important stakeholders for the pro-ject’s success. If one company relies on subassembly parts from its supplier, then it might be con-sidered that it has high interest for enhancing the business continuity of the supplier. This issue has become more complex during 2020 due to turbulent business conditions where the problem of the safety and health of workers during daily work has become one of main reasons for business vul-nerability. Besides the above-mentioned, project stakeholders may have different demands. The implementation of the management actions that lead to the fulfilment of stakeholder demands (SDs), such as addressing ongoing issues, are almost always limited by the available budget. The contribution of this research is providing the input for determining the actions which should address the most important SDs. Those activities may be seen as part of the strategy for external stakeholder management and successful long-term relationship. The determination of the priorities of SDs is based on a fuzzy multicriteria optimization model with type-2 fuzzy sets.