Managing millennials as outsourced information technology professionals: A systematic review

Abstract

The Information Technology Outsourcing (ITO) model has been a trend in recent decades, becoming the dominant trend in contemporary outsourcing scenario. Millennials will soon, globally, be the majority of the workforce, having a particular way of relating to organizations and to work itself as no previous generation did. Information technologies continue to employ more and more human resources, having an increasing demand and a shortage of competent resources. It is therefore important to rethink current Human Resources Management (HRM) models and design a new strategic and appropriate model to accommodate and anticipate the needs of managers and monitor the development of this generation as Information Technology (IT) professionals. The intersection and analysis of the Information and Communications Technologies (ICT), millennials, Human Resource Management, outsourcing and organizations is the objective of this study, to identify the most relevant articles regarding millennials as outsourced IT professionals.