Stimulating Organizational Citizenship Behavior by Applying Organizational Commitment and Satisfaction

Abstract

This study aims to investigate the influence of organizational commitment and job satisfaction on organizational citizenship behaviours among hotel employees in Baghdad, Iraq. By exploring these relationships, the study seeks to provide insights into how these factors can stimulate positive employee behaviours that go beyond their formal job requirements. Data were collected through a questionnaire survey distributed to 200 hotel employees, out of which 149 valid responses were received. The data were analyzed using AMOS software to ensure the validity, reliability, and model fit of the measurements. Structural equation modelling was employed to test the hypothesized relationships between organizational commitment, job satisfaction, and organizational citizenship behaviours. The results revealed that both organizational commitment and job satisfaction have a positive and significant impact on organizational citizenship behaviours among hotel employees. Organizational commitment was found to have a stronger influence on enhancing these behaviours compared to job satisfaction. The study concludes that fostering organizational commitment and job satisfaction is crucial for promoting organizational citizenship behaviours among hotel employees. This highlights the importance of creating a supportive and engaging work environment that enhances employees' emotional attachment to the organization and overall job satisfaction. The finding also fills the gap in the literature related to this article in the Iraqi setting, where studies about organizational citizenship do not exist in this context.