Regional process redesign of lung cancer care: A learning health system pilot project

Abstract

Background The Ottawa Hospital (TOH) defined delay to timely lung cancer care as a system design problem. Recognizing the patient need for an integrated journey and the need for dynamic alignment of providers, TOH used a learning health system (LHS) vision to redesign regional diagnostic processes. A LHS is driven by feedback utilizing operational and clinical information to drive system optimization and innovation. An essential component of a LHS is a collaborative platform that provides connectivity across silos, organizations, and professions. Methods To operationalize a LHS, we developed the Ottawa Health Transformation Model (OHTM) as a consensus approach that addresses process barriers, resistance to change, and conflicting priorities. A regional Community of Practice (CoP) was established to engage stakeholders, and a dedicated transformation team supported process improvements and implementation. Results The project operationalized the lung cancer diagnostic pathway and optimized patient flow from referral to initiation of treatment. Twelve major processes in referral, review, diagnostics, assessment, triage, and consult were redesigned. The Ottawa Hospital now provides a diagnosis to 80% of referrals within the provincial target of 28 days. The median patient journey from referral to initial treatment decreased by 48% from 92 to 47 days. Conclusions The initiative optimized regional integration from referral to initial treatment. Use of a LHS lens enabled the creation of a system that is standardized to best practice and open to ongoing innovation. Continued transformation initiatives across the continuum of care are needed to incorporate best practice and optimize delivery systems for regional populations.