Satisfação com o atendimento odontológico: Estudo qualitativo com mães de crianças atendidas na Universidade Federal de Santa Catarina

Abstract

This survey examines perceptions among mothers of the treatment provided through pediatric dentistry clinic at the Santa Catarina Federal University and their concept of the 'ideal' dentist, using the qualitative (case study) method. Collected through semi-structured interviews with seven mothers of children treated at this pediatric dentistry clinic, the data showed that these mothers felt the 'ideal' dentist should blend affective, psychomotor and cognitive abilities: enjoying his work; being attentive and friendly; providing clear information about oral health; resolving oral problems presented by patients; and keeping up-to-date. Interpersonal aspects were crucial factors for satisfaction with the treatment provided at the University, in addition to the technical skills of the students and easy appointments at the pediatric dentistry clinic. A better understanding of the relationship between dentist and patient is suggested, associating affective factors with cognitive and psychomotor aspects in dental practice routines.