The Use of Telegram Chatbot Application Services as a Means of Communication in Increasing Satisfaction and Knowledge of Mothers Who have Toddlers

Abstract

Background: the COVID-19 pandemic is a major highlight in the health care system. In the development of technology, communication media plays an important role nowadays. Online communication media is an effective communication in providing information to the public, especially health information about the health of infants and toddlers. This study aimed to determine the effect of using the Telegram chatbot service as a means of communication on the satisfaction and knowledge of mothers who have toddlers. Research Method: this study used correlational descriptive with cross sectional approach. The sample of this research was mothers who have toddlers in the Pontianak area of 30 people. The analysis used the Wilcoxon test; the results of the statistical test showed knowledge of p value 0.000 (p <0.05) and an increase in respondent satisfaction in accessing health information with an average usability score of 68.16. The score was interpreted into three assessments; the first is acceptability ranges where the score is included in the Marginal High, the second is the interpretation of the grade scale, the grade D is obtained, and the third interpretation of the Adjective Ratings is categorized as good. These results mean that overall respondents stated that the application was used easily by users so that they felt satisfied when using the application Keywords: Telegram Application, Satisfaction, Knowledge.