The Influence of Competency, Layout, Office Facilities and Infrastructure on the Quality of Employee Service

Abstract

The problem of this study was poor service quality because employees often delay work and there’s a buildup of activities. This phenomenon should be addressed immediately so as not to interfere with the process of achieving organizational goals through appropriate competencies. A well-implemented office layout will enable employees to carry out their work easily and comfortably so as to create good quality work. Work cannot be completed by employees quickly and easily without adequate infrastructure. This study aimed to explore data and information related to the existence of (1) the effect of competence on employee service quality; (2) lay out or office layout on employee service quality; (3) knowing the effect of office facilities and infrastructure on employee service quality. This study used the systematic literature review method by using an understanding of previous research data sourced from journal references on the internet related to the concepts and discussions that’re the same as the topics raised. The results of this study showed that competency, lay out, office facilities and infrastructure were very supportive to improve the quality of employee service.