Exploring the Role of Intercultural Communication and Cultural Intelligence in Enhancing Stakeholder Engagement and ESG Practices in International Organisations: Insights from the UN

Abstract

This research investigates the critical role of intercultural communication and cultural intelligence in global international organisations and their link to effective stakeholder engagement and Environmental, Social, and Governance (ESG) practices. There is still a scarcity of empirical research focusing on global governance institutions like the United Nations (UN), which was chosen as a case study. Such organisations are one-of-a-kind communicative spaces in which people from various cultural, linguistic, and professional backgrounds work together to achieve common international goals. However, despite the UN’s prominent role in enabling global collaboration, the mechanisms by which intercultural communication occurs and adapts in such circumstances are little understood. Focusing on the social and governance dimensions of ESG, this research brings new insights into the work of the United Nations (UN)’s multicultural teams, as well as into the cross-cultural projects at the heart of this organisation and how they align with the goal of preserving local cultures in achieving the Sustainable Development Goals (SDGs). The study’s findings confirm the critical role of intercultural communication in engaging internal and external stakeholders and reinforcing sustainable ESG practices in international institutions such as the UN. Moreover, the managerial implications of the research could be of relevance to other global organisations which operate across diverse cultural contexts, where understanding and managing these differences become essential for fostering trust, collaboration, and responsibility. The paper proposes a conceptual framework verified through corroborated semistructured interviews to illustrate how intercultural communication enhances inclusivity, tailors ESG strategies to cultural contexts, and improves organisational decision-making and accountability.