Design for usability on supply chain management systems implementation

Abstract

Supply chain management (SCM) systems implementation has become a fashion due to advances in information technology and pressures of market competition. Unfortunately, successful implementation was rare. In this article, the concept of usability was extended in an explorative case study to crystallize design for usability (DFU) principles in a large-scale SCM systems implementation project at a leading semiconductor manufacturing company in Taiwan. Proposed was a holistic usability framework to guide the analysis of DFU as well as the compilation of an evidence database composed of design documentation, post hoc evaluation, semistructured interviews, and participant observation. This research revealed a set of usability needs and coping strategies found throughout a series of systems design and redesign processes at the case company. As a result, an emergent usability framework in the form of ICOM (Input, Control, Output, and Mechanism) dimensions was proposed to guide the implementation of SCM systems. © 2009 Wiley Periodicals, Inc.