Pharmaceutical Care Through Women’s Eyes: Insights from a Cross-Sectional Study in Jordan

Abstract

Purpose: Females play a central role in health-related decision-making for their families. This study aims to evaluate the satisfaction of female patients with pharmaceutical services in Jordan. Patients and Methods: This is an online cross-sectional survey study that was conducted in Jordan between February 13th and April 04th 2025. This study utilized the Arabic version of a previously developed questionnaire tool focused on patient satisfaction with pharmaceutical services. Multivariable logistic regression analysis was used to identify significant predictors of satisfaction level. Results: A total of 637 females participated in this study. Overall, patients’ satisfaction with pharmaceutical services was positive. Moreover, 36.1% expressed excellent satisfaction with pharmacy services overall. Some areas showed room for improvement, only 14.8% rated the pharmacists’ frequency of checking on medication effectiveness as excellent, and 20.3% rated the pharmacists’ interest in their health as excellent. Participants with monthly income of 1000–1500 Jordanian dinars were more than twice as likely to report higher satisfaction compared to those earning less than 500 (adjusted odds ratio (aOR) = 2.23, 95% confidence interval (CI): 1.25–3.99, p = 0.006). Visiting government center pharmacies (aOR = 0.44, 95% CI: 0.24–0.82, p = 0.009) or government hospitals (aOR = 0.42, 95% CI: 0.21–0.84; p = 0.014) was associated with significantly lower odds of satisfaction compared to those visiting community pharmacy. Conclusion: This study indicates that female patients in Jordan have a positive overall satisfaction with pharmaceutical services. However, training Jordanian pharmacists on updated medication information, pharmaceutical services, communications, and follow-up with patients during their treatment is required to increase satisfaction with pharmacy services and patients’ health specifically in governmental healthcare settings; which warrant targeted policy.