Enhancing Telehealth Competency: Development and Evaluation of Education Modules for Older Adults

Abstract

Despite a rapid increase in telehealth utilization, older adults disproportionately experience disparities to services. To promote telehealth accessibility among this population, there is a need for specific training to increase user perceived competency. For this sequential mixed-methods study, we designed telehealth education modules through consultation with older adults. We then evaluated their impact on older adults’ perceived telehealth competency. To solicit feedback on preliminary modules, we administered a semi-structured interview to a sample (n = 5) of older adults; then, we assessed the revised modules’ impact on perceived competency among a sample of older adults (n = 53). Participants critiqued the preliminary training materials as having limited information on telehealth privacy and advised increasing the accessibility of design. Those that completed the revised modules demonstrated significant improvements in perceived telehealth competence. Telehealth training modules may be a promising method to increase perceived telehealth competency among older adults.