Requirements for a control instrument of intraorganizational online collaboration - A maturity model analysis

Abstract

Intraorganizational online collaboration (IOC) can be designed in various ways but there is still a backlog in how to control IOC and deriving corresponding actions. This paper aims to find and analyze approaches for an evaluation model of intraorganizational online collaboration. By using interview data, of in-depth interview with field experts the importance of an organizational control instrument for IOC is elaborated and a requirement catalog for such instruments is deduced. This catalog is applied in an initial analysis of maturity models (MM) as one identified approach of a control instrument for IOC. The findings show that the analyzed MMs fulfil the catalog of requirements in different degrees and that suitable approaches exist. However, all MMs do have disadvantages and further developments of the models are required.