A qualitative inventory of user integration methods and their usage in product development research and practice

Abstract

In the field of human-centred design, user experience (UX) is one of the key factors that make similar products differ in popularity among users. The more holistic one can depict UX, the more specific one can derive product requirements. One promising way to achieve good UX is user integration into product development. However, this is an open concept. By analysing recent research papers, this exploratory study gives some clues to understand the reality of UX research and practice in product development. It turns out that user integration is not necessarily the same as integrating users.