Model of developing key performance indicator to increase the quality of education during the Covid-19 pandemic

Abstract

Indonesia is one of the countries whose people are most affected by the 2019 corona virus (COVID-19). When the corona virus spreads faster, the Indonesian government imposed large-scale social restrictions in big cities to villages in Indonesia. With the changing situation in carrying out work activities during this pandemic, it will certainly affect the quality of organization in companies and the quality of education in schools and colleges. In order to identify all processes in teaching and learning activities that are running well or not, schools need to monitor and measure employee performance. Key performance indicators (KPIs) are generally used as benchmarks to determine how well a company's performance can be represented by employee performance. In this study, the key performance indicator preparation process was carried out through the stages of designing a questionnaire, distributing questionnaires to employees in educational institutions, conducting factor analysis and then developing a KPI model. The output is in the form of a KPI model that can be used as a reference in the formation of KPIs in educational institutions, namely Y = 5,360 + 1,380 X1-1, 068 X3.