Generations x, y, z and their perception of e-government services: Case of Turkey

Abstract

Technological developments have transformed the forms of communication that can have a major impact on the social structure. All these technological developments cause fundamental changes in the way of life of the individuals and there are serious changes in both the ways of interpreting life and personality structures. The primary aim of this study is to examine the perceptions of online government services amongst different generations. The research of this study was carried out on the perception of e-government services with a questionnaire applied to the X, Y, Z generations to measure the similarities and differences in their understanding of these services. As a result of the research, individual typologies formed by the digital use of governmental services, which are called pre-techno individuals, techno individuals and post-techno individuals and the characteristics of these generations in terms of e-government services usage are revealed.