Humanization in the Neonatal Intensive Care Unit from parents' perspective

Abstract

This study aimed to understand the meanings of humanization of care from the perspective of parents of newborns hospitalized in a Neonatal Intensive Care Unit. A descriptive and exploratory qualitative study was carried out with the parents of newborns hospitalized in a Neonatal Intensive Care Unit of a hospital in the countryside of São Paulo, through a semi-structured interview, in 2014. The methodological approach was the Content Analysis. A total of 14 interviews were carried out. Analyzing them, three categories emerged: "welcoming care to newborns", "relationship with parents" and "behavior of professionals". From the perspective of parents, the humanized care involves welcoming and respectful actions, to consider the uniqueness of individuals, and to understand the family as having an active role in the hospitalization process, but also in need of care.