The Effect of Competence, Organizational Commitment, and Perceived Organizational Support towards Service Quality and Working Group Performance of Procurement Service Unit in Ministry of Finance of Indonesia

Abstract

This research aims to examine and analyse the effects of competence, organizational commitment, and perceived organizational support towards the service quality and the working group performance of Procurement Service Unit in Ministry of Finance. It uses the quantitative method with explanatory research approach and Partial Least Square (PLS) as the method of data analysis. The sample of this research uses the census technique on entire population of working group (Pokja) of Procurement Service Unit (ULP) spread in Ministry of Finance, Jakarta. The primary data used in this research is the opinions of the head of working group about the variables. The results show that the competence significantly influences the service quality, and the service quality also materially affects the ULP working group performance. On the other hand, the result of this research reveals that the organizational commitment and perceived organizational support do not significantly influence the service quality and ULP working group performance.