Investigating drivers and barriers for the development of product-service systems in capital goods manufacturing companies

Abstract

The purpose of this paper is to showcase initial considerations taken in the process of Product-Service Systems (PSS) development in the capital goods manufacturing companies. The focus is on the identification of both generic drivers and barriers that typically present themselves. Drivers and barriers are classified and compared, with respect to developed dimensions that aim to encompass different aspects relevant to PSS development. The classification presented in this paper has promise when researching how to support companies that aspire to develop and implement PSS, both to invigorate internal motivation for change and to understand crucial obstacles that might arise in the process. Furthermore, a chain of discovered motives and challenges for PSS is discussed, in an attempt to relate and connect the general manufacturing industry to the capital goods manufacturing industry.