Developing an Assessment Model of E-Government Software Assets for Maintenance Recommendations: A Case Study in BKD Bandung

Abstract

This study developed a model of e-Government software asset assessment for its maintenance recommendations. A case study conducted in Badan Kepegawaian Daerah (BKD) Bandung. The steps consist of the identification of software asset management, developing asset assessment, and proposing maintenance recommendations that were carried out in this investigation. The Likert questionnaire and task analysis were used to assess the e-Government software based on two essential aspects regarding the business value and technical value. It is found that the business values and the averages of the technical values for the software of SIM Gaji, MPEG, and SIAP are in high category (the entire average score between 3.00 - 4.00). The recommendations are ordinary maintenance and feasible to use. Thus, the model developed in this study is appropriate to use for assessing e-Government software. To provide comprehensive maintenance recommendations, future studies might be used for additional aspects besides the business and technical value.