An Evaluation of Supply Chain Management Performance and its Impact on Production Companies in Sierra Leone, taking G. Shankerdas and Sons Ltd

Abstract

The study aimed to evaluate supply chain management (SCM) performance and its impact on production, using G. Shankerdas & Sons Sierra Leone Ltd as a case study and clarified the key success factors that led the company to achieve high supply chain performance. Supply chain management (SCM) is a link that connects each element of the manufacturing processes right from the production phase to the delivery phase and to the end-user (customers) with fulfilling the quality triangle; that is, within optimized cost, minimal time and required quality. The key success factors comprise the relationships with customers and suppliers, information technology (IT), material flow management, corporate culture and performance measurement. Questionnaires were the main instruments for the study, and distributed to participants. The study employs descriptive analysis and explanations of data. The findings show that relationships exist between IT, management support, Environmental Uncertainty, Value-Added process and performance measurement and SCM performance, but not for corporate culture. It would be of recommendation that future study will determine additional success factors that are pertinent to the firm’s current SCM strategies and directions, competitive advantages and missions.