A Case Study: Implementation of Quality Management System ISO 9001:2008 in Education Institute, Karachi

Abstract

Education institute can lose quality education because they fail to adopt significant opportunities to improve their education standard as per Quality Management System guidelines. In order to survive in a competitive market, universities should reduce students and employees dissatisfaction level, by improving the quality and productivity of their services. The objective of this study is to provide gap analysis for quality management system implemented in a university which gives detailed action plan to overcome problems and issues regarding implementation of " Quality Management System " in universities. In this regard, a research has been conducted to find the reason behind the absence of documented rules and regulations for the employees. The research also seeks the answer for the departmental autonomy observed within the universities. In addition, the report answers various questions regarding the clauses of ISO 9001:2008 " Quality Management System " standard without any specific assumptions. After gap analysis of Quality Management System in one of the reputable university in Karachi, the university received overall rating of " NEED IMPROVEMENT " which suggested the university need to work hard on documentation and policies for students/employees satisfaction.