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Measuring dimensions of service quality

  • Tešić D
Strategic Management (2020) 25(1) 12-20
DOI: 10.5937/straman2001012t
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Abstract

… Measuring dimensions of service quality Dejan Tešić University of East Sarajevo Faculty of Economics Brčko, Brčko, Bosnia and Herzegovina … The aim of this paper is to highlight the importance and necessity of measuring the dimensions of service quality in retail outlets …

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APA

Tešić, D. (2020). Measuring dimensions of service quality. Strategic Management, 25(1), 12–20. https://doi.org/10.5937/straman2001012t

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