Evaluation of journey planners based on survey data

Abstract

Nowadays many journey planners are available on the internet, but the users do not have enough information as to the comprehensive services that they offer. A quantitative analysis was performed to evaluate multimodal journey planners, and for this purpose a framework of aspects was developed and user groups were created, so that all the different needs and expectations could be represented. In order to gain realistic answers from the user groups, a survey – based on the aspects – was composed. Using the answers and the aggregated data, the evaluation can be validated. Thus the weighting numbers and final results can be calculated, and a ranking among the journey planners can be realized.