Use of community pharmacies: A population-based survey

Abstract

Background: Community pharmacies are widely used in the UK, but the services they provide are changing, with pharmacists expected to take on wider roles and responsibilities. The impact of such changes will partly depend on who uses pharmacies and their illnesses. Methods: This was a cross-sectional survey of a stratified random sample of 10 000 adults aged 35 years plus. Results: In the previous month, 59 per cent of respondents had collected a prescription medicine and 40 per cent had purchased an over-the-counter (OTC) medicine from a pharmacy, whereas only 12 per cent had asked for advice. Women were more likely to have obtained medicine or asked for advice (76 per cent), but nearly two-thirds of men had done so (63 per cent). Poor self-rated health was the key factor in obtaining medicine, both on prescription and OTC. Purchasers of OTC medicine were more likely to be younger and from higher socio-economic classes, whereas those who collected prescription medicine were more likely to be older, feel at risk of vascular health problems and non-smokers. Medicines to treat cold and flu symptoms were the most frequently reported purchase type. Only a small number of respondents who asked for advice had not also obtained medicine. Respondents who asked for advice were more likely to have asked about a specific medicine or illness than to have asked for general health advice. Conclusion: Whilst those with poorer health are more likely to visit, a wide range of ages and social classes visit pharmacies each month. This provides an opportunity for public health initiatives to be delivered in pharmacies. © The Author 2005, Published by Oxford University Press on behalf of Faculty of Public Health. All rights reserved.