Factors Influencing Users’ Intentions to Use Mobile Government Applications in Saudi Arabia: TAM Applicability

Abstract

M-government applications in Saudi Arabia are still at an early stage. In this study, a modified technology acceptance model (TAM) was used to identify and measure the factors that influence users’ intentions to use m-government applications in Saudi Arabia. This study focuses on the relationships between behavioural intention to use (BIU) and six independent factors: three TAM constructs (perceived usefulness [PU], attitude towards use [ATU], and perceived ease of use [PEU]) and three external factors: perceived trustworthiness [TRU], perceived security [SEC], and awareness [AWAR]). Only PU, ATU and TRU had a significant positive influence on BIU for m-government applications. The results also showed that most participants had a positive attitude towards using m-government applications. Overall, the results demonstrate that the model is suitable in the Saudi m-government context.