Information Technology Soft Skills Training

Abstract

Information technology (IT) professionals’ deficiencies in soft skills lead to decreased organizational performance. This qualitative inquiry project explored the perspectives of leaders and IT employees about effective soft-skills training practices. A conceptual framework was built on previous models (e-Leadership and soft-skills educational games design and CareerEDGE employability development), including workplace efficiency, elevated hiring expenses, training opportunities, employability, removal of traditional approaches, and customized training. The framework guided the creation of an interview protocol, and open-ended interviews of 10 IT professionals provided data. Thematic analysis led to six themes: organizational effects, hiring concerns, training concerns, IT challenges, training types, and designing soft-skills training. Effectively training IT professionals on soft skills may lead to higher productivity, customer and colleague satisfaction rates, and increased efficiencies.