Twitter Engagement in Media Organizations: The Case of the Greek National Broadcasting Corporation

Abstract

A key parameter in the strategy of news organizations remains the exploitation of factors (such as post time and post type) that enhance the engagement level within online communities on social media. The purpose of this paper is to examine the relationship between post time and post type in correlation with audience response in the Twitter digital platform. Specifically, the study aims to ascertain how the two specific variables affect user engagement with its Twitter posts and how they shape the effectiveness of communication on social networks. The analysis includes 7.122 tweets of the Greek National Broadcasting Corporation (ERT) over four months. Moreover, the study analyzes the tone of user comments on the Twitter posts of the specific public media organizations to understand in-depth how the users communicate their views publicly. The collection of comments lasted seven weeks and they numbered 265 in 2639 tweets. Regarding the post time variable, the study came to important findings on user behavior during the 24 h, as the number of Retweets appears to increase in the morning compared to the afternoon. It was also found that as time goes on, the user is interested in leaving his personal opinion. Regarding the correlation of post type with user engagement, it was found that the accompaniment of a tweet with audiovisual material has a tempting effect on users.