The composition of the workforce, the pool of potential job applicants, and the diversity of the workplace are changing. In this chapter, we focus on the future of workplace diversity and inclusion of human workers, as well as how diversity and inclusion are likely to be affected by developments in technology (e.g., artificial intelligence and non-human presence at work). We argue that these technological developments are likely to have an impact on how organisations react to the increasing diversity of the workforce, and that they have the potential to either enhance or impede diversity and inclusion. We consider the implications of increasing diversity for organisations, such as changes to legal and economic structures, reimagining work-family balance and working time, the use of technology in reducing bias and, importantly, a focus on organisational cultures and individual attitudes that might promote a more diverse, inclusive and, indeed, sustainable workplace in the years ahead.
CITATION STYLE
McCarthy, J., Bosak, J., Cleveland, J. N., & Parry, E. (2023). Diversity and Inclusion. In Palgrave Studies in Digital Business and Enabling Technologies (Vol. Part F1215, pp. 97–109). Palgrave Macmillan. https://doi.org/10.1007/978-3-031-31494-0_7
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