An Assessment of Factors Influencing Turnover Intentions of Employees in the Hotel Sector: A Multi-Dimensional Perspective

Abstract

This study attempts to develop and test an employee turnover intention model for the hotel sector. Having turnover intentions as the main essence of this study, factors like Quality of Work Life (QWL), trust, organizational justice, organizational commitment, job satisfaction and emotional labor have been assessed. Grounded in the theories of Social Exchanges, Psychological Contract, and Equity theory, the data were collected from hotel employees in Mauritius using a survey method, and 627 responses were obtained. The Partial Least Square Structural Equation Modeling (PLS-SEM) was used to assess the framework, and mediating effects were also analyzed in order to better explain the hypotheses. Findings indicated that job satisfaction, organizational commitment and QWL have a significant and negative link with turnover intentions whereas organizational justice, trust and emotional labor were not statistically associated with turnover intentions of employees. The results are discussed and some recommendations for future research have been made.