Maturity Models Architecture: A large systematic mapping

Abstract

Maturity models are widespread in research and in particular, IT practitioner communities. However, theoretically sound, methodologically rigorous and empirically validated maturity models are quite rare.  This systematic mapping paper focuses on the challenges faced during the development of maturity models. More specifically, it explores the literature on maturity models and standard guidelines to develop maturity models, the challenges identified and solutions proposed.  Our systematic mapping  revealed over six hundred articles on maturity models. Extant literature reveals that researchers have primarily focused on developing new maturity models pertaining to domain-specific problems and/or new enterprise technologies. We find rampant re-use of the design structure of widely adopted models such as Nolan’s Stage of Growth Model, Crosby’s Grid, and Capability Maturity Model (CMM). We also identify three dominant views of maturity models and provide guidelines for various approaches to constructing maturity models with a standard vocabulary. We finally propose using process theories and configurational approaches to address the main theoretical criticisms with regard to maturity models and conclude with some recommendations for maturity model developers.