Continuous Professional Training in the Banking of the Future

Abstract

This article analyzes the situation of human resources in Romanian banks, in the context of the implementation of the "remote" bank. With the acceleration of digitalisation, financial and banking institutions are going through a complex transformation process. Most of the recurring customer operations have been taken over by internet banking platforms. Banking 4.0 and the exclusively digital banking experience is becoming the desire of financial-banking institutions in our country, as well. In the context in which the "job description" of bankers is changing substantially, the question of their future arises. Therefore, digitalisation draws attention to the need for continuous retraining and continuous professional training of employees in this sector so that they can face the demands of the banking of the future. With the help of in-depth interviews conducted with 8 managers or experts from the financial-banking field, we tried to analyze whether Romanian banks are preparing for the full digitalisation of retail services through the professional training of employees. The study shows us interesting insights about the effectiveness of HR departments in banks. Also, a relevant result comes from branch employees where there is a solid concern about losing their job in the future. In addition, the research gives us some direction on the skills needed to design the banker of the future. The article shows us that, in the context of digitalisation, the qualification of human resources in the sector becomes essential and the efficiency of professional training and engagement programs turns into a strategic objective for organizations.