Conceptual Framework on Quality Management Practices and Operational Performance for ISO 9001 Certified Construction Industries

Abstract

Quality Management Practices are vital approach towards improving operational performance. The main objective of the study is to analyze the effect of Quality Management (QM) practices on Operational Performance (OP) with the help of leadership and Quality Culture (QC) in construction industries particularly in 9001 accredited construction industries. This is because of lack of study on QM practice, Operational Performance (OP) in the area of construction industries. Moreover, the 9001 accredited construction industry has had more opportunities to implement the quality management practices, which attributes to improve the quality of the overall stages of the project. Furthermore, this study will analyze the important of QC in the construction field. Normally, the aims of the construction industries are to create stability among cost, time and quality. QM is a key indicator of the reliability and durability of constructed project. An appropriate level of quality could be determined during an entire project life cycle, which includes initiation, planning, execution, monitoring, and close phases until the operation and maintenance phase is completed. Generally, a project with high quality work arrangement is more likely to have a smoother take over to the operation and maintenance phase. The literature review shows that the quality management practice can be effectively triggred in operational performance. Accordingly, this research will implement the QC and leadership to be as a key influencer to support the QM practices in construction industries in terms of operational performance. This study reviews various literatures to propose a conceptual framework which compile the four main variables (QM practices, leadership, QC and OP) to analyze the relation among them and to provide the proper framework that suites construction field. Eventually, the conclusion has been introduced which the covered practice finding to underpin for construction industries. Educationally, this study contributes, to improve the knowledge of people and to introduce the important of those variables in the project. Practically, this study provides an impulse for industrial practitioners to understand key roles of variables in construction industries in order to improve the OP, by providing empirical evidence.