Inaccuracies and Izzat: Channel Affordances for the Consideration of Face in Misinformation Correction

Abstract

The correction of misinformation is an important scholarly and practical endeavor. Understanding the correction process requires drawing on theorizing from a multitude of perspectives. This interview study of (N = 26) Indian young adults in Delhi uses an affordances perspective in combination with face-negotiation theory to understand how face considerations during a misinformation correction are tied to different social and mobile media affordances that influence channel selection. While older family members share falsehoods on WhatsApp group chats, corrections rarely occur there. Instead, perceived synchronicity, bandwidth, and publicness affordances of different channels that support politeness and face concerns influence channel choice for correction. Thus, this study not only provides an interesting context for understanding these affordances, but also adds to the literature on misinformation correction by highlighting the role of social and contextual factors, and demonstrates the utility of CMC and interpersonal communication theory in understanding misinformation correction.