The Effective Knowledge Management Infrastructure and Relationship with Service Quality in Insurance Company

Abstract

The paper The effective knowledge management infrastructure and relationship with service quality in the insurance company, using the data from the research conducted in Insurance. The theoretical part of the paper presents the literature review on research concerning the link between knowledge management infrastructure and financial performance. The empirical part of the paper investigates the before mentioned link using the quality of knowledge management infrastructure success factors as a measure of knowledge management infrastructure , and as measures of service quality. Based on performed correlation tests, this research confirms that there is a link between knowledge management infrastructure and financial performance. [PUBLICATION ABSTRACT]