From Adoption to Sustainability: A Journey of Large-Scale Agile Implementation

Abstract

This research delves into the transformative journey of a prominent Malaysian multinational telecommunications company as it implements and maintains Agile methodologies on a large scale. The goal is to provide a comprehensive understanding of the challenges and complexities of scaling Agile practices in the rapidly evolving digital age, where Agile methodologies are increasingly seen as essential tools for enhancing organizational agility and customer-centricity. The study utilized qualitative research approach using semi-structured interviews and thematic analysis to unravel the many facets of agile adoption, from its initial stages of comprehension and implementation to the long-term sustainability of its practices. The research revealed that agile methodologies triggered significant organizational changes, including shifts in team dynamics, leadership paradigms, and cultural ethos. These changes underscore the critical importance of continuous learning and adaptability in maintaining Agile methodologies, particularly within a holistic organizational framework. The findings of this research have significant implications for agile practitioners, consultants, and scholars alike. The study provides practical insights that can aid in adopting and scaling agile practices within organizations, emphasizing the need for a robust and flexible organizational culture to support such transformations. Additionally, the study highlights the need for further research to investigate the nuances of Agile adoption and scaling in various organizational contexts. Overall, this research contributes to the growing body of knowledge on agile methodologies, providing critical insights that can inform and shape future research and practice.