Storyboards as a lingua franca in multidisciplinary design teams

Abstract

Design, and in particular user-centered design processes for interactive systems, typically involve multidisciplinary teams. The different and complementary perspectives of the team members enrich the design ideas and decisions, and the involvement of all team members is needed to achieve a user interface for a system that carefully considers all aspects, ranging from user needs to technical requirements. The difficulty is getting all team members involved in the early stages of design and communicating design ideas and decisions in a way that all team members can understand them and use them in an appropriate way in later stages of the process. This chapter describes the COMuICSer storyboarding technique, which presents the scenario of use of a future system in a way that is understandable for each team member, regardless of their background. Based on an observational study in which multidisciplinary teams collaboratively created storyboards during a co-located session, we present recommendations for the facilitation of co-located collaborative storyboarding sessions for multidisciplinary teams and digital tool support for this type of group work.