Terrorism communication: Characteristics and emerging perspectives in the scientific literature 2002-2011

Abstract

This paper aims to clarify current knowledge on the contribution of communication to crisis management in the case of terrorism incidents. This is done by means of a systematic review of the scientific literature on terrorism communication over the last 10 years to identify the many challenges facing communication in such crises, and represents the first attempt of its kind. To date, within the literature on terrorism communication, much attention has been paid to chemical, biological, radiological or nuclear hazards. Terrorism crises are complex and challenging. Preparedness for such diverse low-probability high-impact crises can best be included in a wider educative approach. Terrorism crises call for fast information updates that, using a multi-channel approach, can be tailored to fit different needs and (social) media habits. © 2013 John Wiley & Sons Ltd.