MANAGING EMPLOYEE CYNICISM USING ORGANIZATIONAL JUSTICE PRACTICES AND SUPPORT – A CASE OF CHINESE BANKING INDUSTRY

Abstract

The current study investigated the effectiveness of employee cynicism management practices in banking organizations, and tested the three aspects of organizational justice practices that reduce organizational cynicism through perceived organizational support. The cross-sectional data was used to test the conceptual framework through a cluster sampling strategy. The results showed that perceived organizational support could effectively reduce organizational cynicism. Moreover, different forms of organizational justice directly affect organizational cynicism management and can effectively reduce organizational cynicism, among which distributional justice has the most significant impact. In addition, the current study also supported the mediating role of perceived organizational support. This intermediary mechanism expands the scope of application of organizational justice practices. The significance of this study lies in exploring and validating effective practises for reducing cynicism in the Chinese context, especially strengthening distributive justice, which can minimize employees' negative work attitudes and ultimately improve individual and organizational performance.