Self-assessment and Monitoring of CHI Performance in Digital Transformation

Abstract

To fully reap the benefits of digitisation and sustainably create value for their audiences, cultural heritage institutions (CHI) need to implement and monitor digital, data-driven strategies that touch upon all aspects of how organisations operate. This can range from staffing and skills development to adoption of metadata models, novel audience engagement approaches and methods for collecting and using user data. We introduce the concept for the CHI Self-Assessment Tool that enables institutions to assess their strategy and plan against several aspects of digital transformation. The tool proposes a novel approach on how CHIs can continuously gather data on their activities and use insights from this data to adjust their strategies and increase their digital maturity. Equally, this data can be used by policy-makers to implement more effective policies and support the sector with targeted capacity building.