Aplicabilidad del sistema de gestión de calidad bajo la norma ISO 9001:2015 en Asoseram, empresa de servicios de alimentación de Ecuador

Abstract

This research work aims to determine the applicability of the requirements of the ISO 9001: 2015 Standard in the processes of ASOSERAM, a food service company in Ecuador. In this sense, an exhaustive technical analysis of the Standard's requirements mentioned above was developed concerning the organizational, administrative, financial, and operational processes of ASOSERAM, following the guidelines of the proposed research objective. An in-depth documentary and bibliographical analysis provided referential data of significant value on the technical application of the Standard in similar companies. This contributed immeasurably to the decision-making in determining each of the requirements' applicability in the investigated context. The results reveal that the 312 requirements of the ISO 9001: 2015 Standard are applicable to the processes of the ASOSERAM production chain. Hence, it is concluded that the quality management system under ISO 9001: 2015 is applicable in ASOSERAM, a food service company in Ecuador.