Socially Responsible Artificial Intelligence Empowered People Analytics: A Novel Framework Towards Sustainability

Abstract

Series of reports on AI misconduct from multiple renowned organizations have triggered a surge of public awareness, calling for more responsible and sustainable use of AI. Noting socially responsible AI (SRAI) as a new concept in the field of PA and HRD, we delved into the subject through an integrative literature review of 75 articles and incorporated three sustainability concepts into AI-enabled PA: corporate social responsibility (CSR), environment, social, and governance (ESG), and UN sustainable development goals (SDGs). Through a stakeholder view, we identified major SRAI stakeholders (subjects) and analyzed their essential considerations (objectives), the impediments of AI technology (causes), and the solutions (means). The analysis illuminated key requirements and considerations for enhancing AI-enabled PA to SRAI-empowered PA towards sustainability. Moreover, we proposed a holistic framework to thoroughly understand SRAI in theory and provided practical implications, recommendations, and future research directions for HRD scholars and professionals.