OPTIMIZING PUBLIC SERVICE THROUGH E-GOV SERVICES (THE CASE OF PUBLIC SERVICE IN SOUTH JAKARTA MUNICI PALITY)

Abstract

The development of information technology and public administration paradigms that emphasize services for the benefit of society has affected the strategic efforts of e-Gov in Indonesia. For that, there is a need to create qualified, competitive, effective and efficient of the public services. Indonesia’s E-Gov Policy has been applying principles of good governance and information technology to serve and interact with the community. Some local governments, including South Jakarta Municipality has been implementing e-Gov to optimize public service. e-Gov in South Jakarta Municipality is reflected on the imple- mentation of a management information technology to improve services to the community by creating a web site, namely http://selatan.jakarta.go.id/. The information presented in South Jakarta Municipality website includes tourism, local regulations, and other informa- tion of Municipality of South Jakarta. This article is the result of field research entitled “The Role of Information Systems Manage- ment in the Creation of Competitive Advantage and Quality Improvement Services Public Information” in South Jakarta Municipality. The result shows that public service in website South Jakarta Municipal Government used to support the plan of development of e-Gov is still in the stage information dissemination, not two way interaction. Public service website run by South Jakarta Municipality is planned to integrate services on the process to obtain civic identity cards, urban planning permits, tourism, population, building per- mits et cetera. e-Gov applications using information technology in the office of South Jakarta Municipality still has many obstacles, i.e human resources, budget used and infrastructure